All of the Academies in Schoox have a user who has the role of Super Admin. An academy may have many users assigned with the Admin role but there is only one user with the Super Admin role per Academy.
The Super Admin role help us to make sure that:
- The academy will always have at least one Admin and
- Any training material/rule/etc. will be available for the users after the creator's deactivation. If a user created a Course or Learning Path and got deactivated afterward, then by system design, the Course / Learning Path ownership is transferred to Academy’s Super Admin.
A Super Admin can be identified by the warning message displayed if you attempt to deactivate their account.
Additionally, when editing their profile, the Organizational Roles and Custom Roles fields are not available in the Roles section, which normally appears below the Custom Fields section.
Super Admin Ownership of Reports After User Deactivation
When a manager or admin user is deactivated, the Super Admin plays a key role in maintaining continuity and administrative control over reporting assets. The handling of reports depends on their type:
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Public Reports
Public reports created by the user are permanently deleted upon deactivation. If you need these reports to be transferred to the Academy Super Admin, please contact our Support team. -
Private Reports
Private reports are also permanently deleted when the user is deactivated. If you need to transfer these reports, the Support team must be contacted. -
Scheduled Reports for Other Recipients
Scheduled reports configured to be sent to other users are automatically transferred to the Super Admin. The Super Admin assumes full ownership of these reports, ensuring uninterrupted delivery. This transfer is permanent and is not reversed if the original user is reactivated. -
Scheduled Reports with the User as the Sole Recipient
Scheduled reports where the deactivated user is the only recipient are likewise transferred to the Super Admin. This ensures that ownership is retained within the academy and remains under administrative oversight.
Related articles:
Removing and Deactivating Team Members