All of the Academies in Schoox have a user who has the role of Super Admin. An academy may have many users assigned with the Admin role but there is only one user with the Super Admin role per Academy.
The Super Admin role help us to make sure that:
- The academy will always have at least one Admin and
- Any training material/rule/etc. will be available for the users after the creator's deactivation. If a user created a Course or Learning Path and got deactivated afterward, then by system design, the Course/ Learning Path ownership is transferred to Academy’s Super Admin.
Please note that reports created by a user will be deleted when that user is deactivated. If you need these to be transferred to the Academy Super Admin, contact our support team.
A Super Admin can be identified by the warning message displayed if you attempt to deactivate their account.
Additionally, when editing their profile, the Organizational Roles and Custom Roles fields are not available in the Roles section, which normally appears below the Custom Fields section.
Related articles:
Removing and Deactivating Team Members