Admins within the academy are able to backdoor login/proxy to another user's account. You just have to find the user from the Manage Members tab and click on the lock icon next to the user's name to log in with their account.
When you are logged in as another user, there will be a banner on top letting you know.
You can see most, but not all, of what the user sees. The following items are not available when logged in via proxy:
- Personal messages and notifications
- Performance Reviews
Important Notes:
- The lock icon will not be available if the user is also an admin.
- The lock icon will not be available if the user is a member of multiple academies. However, it will be visible if the user is active in one academy and deactivated in another.
- When logging in as the user, certain personal information such as messages or billing information, will not be available to you.
- If you find yourself locked into a profile and need to log out, you can do so by using the following link: https://app.schoox.com/login/logout.php. Clicking this link will log you out of your current session, allowing you to log back in with the appropriate credentials.