Admins within the academy are able to backdoor login/proxy to another user's account. You just have to find the user from the Manage Members tab and click on the lock icon next to the user's name to log in with their account.
When you are logged in as another user, there will be a banner on top letting you know.
- Important Notes:
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- The lock icon will not be available if the user is also an Admin.
- The lock icon will not be available if the user is a member of multiple Academies.
- When logging in as the user, certain personal information such as messages or billing information, will not be available to you.