Troubleshooting Logging In as Another User via Proxy

Admins within the academy are able to proxy into another user's account using the backdoor login. To do this, go to the Admin Workspace, find the user under Organization -> Manage Members, and click on the lock icon next to the user's name. This logs you in as if you were this user.

  • Important Notes:
    • The lock icon will not be available if the user is also an Admin.
    • The lock icon will not be available if the user is a member of multiple Academies.
    • When logging in as the user, certain personal information such as messages or billing information, will not be available to you.

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