In Schoox, your employees are able to get credit not only for the training they completed in Schoox but also for external training. If you have set a credit type as uploadable, Academy members are able to upload external certificates and request a certain number of credits for this training.
You, as an Academy Admin and the Managers with the Manage External Credits Requests permission, are able to review these requests and decide if you want to accept or decline them.
In the left navigation, make sure you are in the Academy Workspace.
When in the Academy Workspace, select Training Admin for all Training Administration options.
Select Training Credits and then select Pending Approvals.
On this page, you are able to check all the pending credit requests of your Academy. You can see which member made the requests and if you click on Details you will able to see the Type and the Number of Credits the user requested as well as the Title and Date of the external training he/she completed. Additionally, you are able to download the certificate the user uploaded if you need to.
You can then decide if you will accept or decline each request, and you can also add a comment that will be sent to the user by email. The comment will be sent along with an email notification which will inform the user that the requested credits were accepted/declined and who accepted/declined.
To edit this notification, select the Training Admin workspace in the Workspace Launcher. On the left, under Notifications, select Preferences. This setting is found under the General tab.