You can give users the option to set up recovery questions or to recover their password via email.
Navigation
In the left navigation, make sure you are in the Academy Workspace.
When in the Academy Workspace, select Academy Admin for all Academy Administration options.
Select Settings and then Control Panel.
From the list of options, select Member Settings.
Enabling Recovery Questions
Once you have clicked on Member Settings, go to Section B;
- For "Do you want to turn on the password recovery questions?" click on the toggle to select 'yes'
- For "Allow users to recover their password also via email" click on the toggle to select 'yes'
Notes:
- This setting allows users to recover their password through security questions which they have to setup upon their first login. Users that don't have an email address set, can recover their password only through the academy login page.
- The password recovery request will display an error if the same email is shared by multiple users for their Schoox account. The recovery options are tied to an account, and in this case the system cannot see which account the reset is meant for.
Users who were logged into the academy prior to enabling the password recovery questions will be asked to choose the three questions upon their next login.
Editing Password Settings as a Learner
AIf users would like to edit their password settings, they can always click on their profile picture and select Settings.
Access Your Settings
- Select your avatar in the top-right corner.
- From the drop-down menu, select Settings.
My Account Settings
- Go to Account Settings
2. Choose the setting you want to change:
- Change Password
- Update Email
- Password Recovery Questions
- Multi-Factor Authentication
See also: Resetting or Recovering Your Password