Enabling Password Recovery Questions

You can give users the option to set up recovery questions and/or to recover their password via email. 

To give users these permissions, on your home page, select Settings then Control Panel


Next, select option 10: Member Settings



Once you have clicked on Member Settings, go to Section B;

- For "Do you want to turn on the password recovery questions?" click on the toggle to select 'yes'

- For "Allow users to recover their password also via email" click on the toggle to select 'yes'


Note: This setting allows users to recover their password through security questions which they have to setup upon their first login. Users that don't have an email address set, can recover their password only through the academy login page.


Note: If multiple accounts share the same email address then the password recovery will display an error. By providing one email address that is shared across multiple Schoox accounts, there is no way to tell which Schoox account is the correct one. Since the recovery questions are connected with Schoox accounts and not email addresses, the functionality will not work in those cases. 

If there were users who were logged into the academy prior to enabling the password recovery questions, they will be asked to choose the three questions upon their next login.


Also, If users would like to edit their password settings, they can always click on their profile picture and select Settings

Click on My Account

Under My Account, users select any of the four options:

1) Change Password

2) Update Email

3) Password Recovery Questions

4) Multi-Factor Authentication

1) Change Password

The user will then be able to login with a new password

2) Update Email

The user will then be able to update to a new email

3) Password Recovery Questions

Once they provide their active password, the user will then be able to select new questions and answers. The question set provided is default, and you cannot add your own questions.

See also: Resetting or Recovering Your Password



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