If you are an admin or have been assigned a job that includes the “Edit Exam Score” permission, you can modify exam attempts in multiple ways. You can also create an exam attempt on behalf of a user for exams they have not yet taken.
Individually Add or Edit an Attempt
In the left navigation, make sure you are in the Team Workspace.
When in the Team Workspace, select My Team Dashboard and then select Training.
Classic Dashboard
Under the Employees tab (this page is displayed by default), select the individual’s name from the list and click View Reporting.
On the next page, select Exams from the lower navigation menu.
Select the appropriate exam, and select Details on the right side to see the user's exam attempts.
You have now the following 4 options:
- Create an attempt ( just click on the Add attempt by admin option)
- Edit an attempt (either successful or unsuccessful)
- Delete an attempt (allowing an employee to retake the exam which has exam-attempts' limit)
- Add a comment per exam attempt if needed
When adding or editing an attempt, you have the option to add or edit the attempt's date and score (Points). You also have the option to add a comment, to remember the reason for adding or editing an attempt.
New Dashboard
In the new dashboard, from the Training dashboard page, navigate to the Exams tab.
Select the appropriate exam, then from the list of learners, select the individual whose exam details you want to review.
To add an exam attempt on behalf of the learner, select the Add Attempt by Admin option.
To delete an existing exam attempt, select the Delete Attempt icon next to the corresponding exam attempt.
To edit an attempt, select the Edit attempt icon.
Add a comment per exam attempt if you want document the reason for adding or editing the attempt.
When adding or editing an attempt, you can also modify the attempt date and score (Points).
Mass Add Exam Attempt
You also have the option to add exam attempts for multiple users in bulk.
To do so, you need to navigate to Team Workspace → My Team Dashboard → Training → Exams tab.
Then, select the appropriate exam.
Classic Dashboard
On this page, select Download Template for Massively Adding Exam Attempts and complete the template with the required data. Once the file is ready, select Upload File for Massively Adding Exam Attempts to upload the completed template.
New Dashboard
In the new dashboard, navigate to the specific exam’s dashboard and select the three-dot menu on the right side of the page. First, select Download Template for Massively Adding Exam Attempts and complete the template with the required data. Once the file is ready, return to the same menu and select Upload File for Massively Adding Exam Attempts to upload the completed template.
After downloading the template, complete all required fields with the appropriate information. You can also include a comment, if needed.
To successfully add an attempt, the following fields are required:
A unique identifier for each user. You can use the Schoox User ID, Email, or External ID, provided that the selected field uniquely identifies each user.
An attempt date.
Please note that if no points value is added, zero points will be added on the attempt of the user.
Note that Individually and Massive Add or Edit Attempt is also available for SCORM exams. In order for this option to be available, it is necessary for at least one user to have taken the exam.
Reporting on Added or Edited Attempts
You can later track the attempts that have been added for users, by using the Attempt Added by Admin field in Report Builder. You can also use the Attempt Added by Admin Comments field to review any comments that have been added for these users.
You are also able to identify the attempts that were Added or Edited by an admin on the Employees Dashboard. You can also check any comments that have been added to them, there. For the Edited attempts, you also have the option to restore them, by clicking the Restore icon.
Please note that new attempts don't come with any details about the exam questions.
Granting Training Managers Permission to Edit Exam Scores
If you would like Training Managers in your academy to be able to edit Exam Scores and add Exam Attempts "By Admin", you can enable this permission through your academy settings.
To do so, navigate to:
Academy Workspace → Academy Admin → Manage Jobs
When in the Academy Workspace, select Academy Admin for all Academy Administration options.
Select Organization and then Manage Jobs.
In the Manage Jobs page, open the Roles tab, then locate the predefined Training Manager role, expand it, and configure the appropriate permissions.
Find the setting titled "Edit exams score and add exam attempts" under the Courses section and enable the checkbox.