When an employee has reached the maximum number of allowed attempts in an exam without succeeding, the admin can move on to deleting the attempts, unlocking new exam attempts for the user, or marking the exam as complete.
Locating the Exam
In the left navigation, make sure you are in the Team Workspace.
Navigate to the individual's exam by selecting the Team Workspace. Under My Team Dashboard on the left, select Training.
When in the Team Workspace, select My Team Dashboard and then select Training.
Classic Dashboard
Under the Employees tab (you should be on that page by default), select the individual's name from the list that appears, the Exam in the lower navigational menu.
Deleting an Attempt
Select the appropriate exam, and then Details on the right side to see the user's exam attempts.
Under this window you will be able to:
- Create an attempt ( just click on the Add attempt by admin option)
- Edit an attempt
- Delete an attempt
By deleting an attempt you are allowing an employee to retake the exam that has an exam attempts limit.
New Dashboard
To delete an existing exam attempt in the New Dashboard, select the Delete Attempt icon next to the corresponding exam attempt.
To learn how to edit an attempt read more here: Adding or Editing Exam Scores
Unlocking More Attempts
Classic Dashboard
Once you find the desired exam, click on the wrench icon next to the exam's name to unlock more attempts for the user in question. Once you click the icon, a new window will appear where you are able to select and unlock up to 10 more attempts for this user. By unlocking more attempts, the user will be able to retake the exam that has an exam attempts limit.
Save when finished.
New Dashboard
Once you locate the desired exam, find the learner to whom you want to grant additional exam attempts. On the right side of the page, select the three-dot menu and choose Grant More Attempts.
Note: The Grant More Attempts option is available only when all of the following conditions are met:
- You have the Edit Exam Score permission.
- The exam is not configured with an unlimited number of attempts.
- The exam is configured to allow only one exam attempt.
For additional details, refer to the article: How Exam Attempt Settings Affect Your Ability to Grant Additional Attempts.