Did you forget your password? You can easily reset your password in four easy steps:
Step 1:
Follow the Forgot your password link under the login area of the login page.
Step 2:
Add the email address you used to sign up for Schoox and click Recover.
You will then see the following page notifying you that you will soon receive an email with further instructions. Please check your email.
Please note that if you have set up recovery questions for your account, you can change your password by answering those questions. Read more: Setting Up Password Recovery Questions
Step 3:
You will receive a confirmation email asking you to confirm that you have asked to change your password. This is necessary to prevent others from trying to change your password by using your email.
The confirmation email looks like this:
Once you click on the Reset Password button you will be redirected to a page similar to the following one. Read the instructions and click on the relevant link in order to enter with a temporary password.
Step 4:
Once you have confirmed the change of your password (by following the link in the first email) you will get another email that has a temporary password.
You can now use this temporary password to log in to Schoox.
To set up a permanent password, please, provide your temporary password in the first field again and the desired new password in the next two fields.
Please note that your new password should meet the following requirements:
- Minimum length: 8 characters
- Maximum length: 64 characters
- At least one uppercase character
- At least one lowercase character
- Not more than three identical characters in a row (e.g., aaa or 111)
- Name as part of the password is not permitted
- Login as password is not permitted
- Password cannot match academy names
If you are still having issues logging in after resetting your password please reach out to support@schoox.com