Enrollment Status for Reactivated Users with Reallocated Subscription Licenses

Use Case:
A user was initially:

  • Allocated a Subscription Package License
  • Enrolled in a Package Course

At a later stage, the following actions occurred:

  • The license was removed by an administrator
  • The user was deactivated
  • At a different point in time, the user was reactivated
  • The license was reallocated to the user

Despite regaining access, the user remains marked as dropped out from the originally assigned Package Course.

Explanation:
This behavior is expected. When a license is reallocated to a user, the system does not automatically re-enroll them into previously assigned Package Courses. Manual reassignment is required if re-enrollment is desired.

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