Why do I still receive notifications for a purchased course that is no longer included in the subscription package?

Use Case

You may notice that you continue to receive notifications for a course you had access to through a subscription package, even though the course has since been removed from the package. This is expected behavior, and here’s why:

Explanation

When a course is removed from a subscription package, users who were already assigned to the course remain enrolled. As a result:

  • The course will continue to appear on your My Training page.

  • You will continue to receive relevant notifications (e.g. reminders for due dates) for that course.

  • Upon completion, you will still receive the course certificate, if applicable.

Users are not unassigned from a course when it is removed from the package, to ensure that any in-progress training can be completed without disruption.

My Training vs. Reporting Dashboard

  • My Training: Displays all courses you are enrolled in, regardless of whether they are still part of the subscription package.

  • Reporting Dashboard: Displays only courses that are currently part of a subscription package. (This applies specifically to external courses).

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