If you’re using the upload template to mass assign a Learning path and encounter a “Something went wrong” message, don’t worry. This doesn’t necessarily mean the process failed. This article will help you understand why this message appears and what you can do to confirm that your assignments were successfully processed.
Why You Might See This Message
When performing mass assignments or un-assignments using a file upload, the system processes large batches of data in the background. Depending on the file size and number of records, not all assignments may appear immediately. As a result, in rare cases you might see a generic “Something went wrong” message even though the upload is still being processed successfully behind the scenes.
What You Can Do
1. Review Confirmation Emails
After submitting your upload, you should receive a confirmation email summarizing the results of your assignment attempt. These emails provide basic information about the number of successful assignments and include an attachment showing how each row was processed. If you don’t see these emails, double-check that the correct account is being used for the upload.
2. Allow Time for Processing
Mass assignment uploads are handled asynchronously, meaning they may take some time to fully complete — especially for larger files. Allowing some time before checking the results is the best approach. Re-uploading the file multiple times isn’t necessary.
In Summary
The "something went wrong" message during a mass assignment is often a generic message and doesn't always indicate a complete failure. You can confirm completion by reviewing the confirmation email sent after the upload. If you’re not receiving confirmation emails, ensure the correct account is being used. Allowing some time for processing helps ensure that all assignments are successfully applied.
If you need any clarification while reviewing the confirmation emails, please don't hesitate to reach out to our Support team.