When organizing your content, you might notice that some categories appear in one area of the platform but not another. This is usually related to how Training Categories and Resource Categories function independently. Understanding the distinction between the two will help you ensure your content and categories are visible exactly where you expect them to be.
Scenario: Category Visibility and Availability
Example 1: A Training Category Isn’t Visible to Certain Users
You’ve created a new Training Category to organize courses for a specific team. However, when team members access their training, they don’t see this category listed.
Why this happens:
Each Training Category has its own permission settings that determine which users or roles can view it. By default, a newly created category may only be visible to Training Managers.
What you can do:
To make the category visible to the right audience, review its Permissions. From there, you can grant “read” access to all employees or define a rule that targets specific users or teams. Once permissions are set appropriately, your intended users will see the category during their training.
Example 2: A Category Doesn’t Appear When Uploading Content
You’re uploading a new lecture or file and want to place it under the same category you use for training. However, the category doesn’t appear as a destination option under the “Academies” tab.
Why this happens:
Training Categories and Resource Categories are separate entities and serve different purposes:
Training Categories organize courses and learning paths.
Resource Categories organize files, lectures, and shared resources in the Resources page.
Because they are managed independently, a category created in the Training area won’t automatically appear in the Resources area.
What you can do:
If you’d like to use the same category name in both places, simply create it twice—once in Training Categories page and once in Resources page. When uploading content using the uploader tool, make sure you’re on the Courses tab (for Training Categories) if you want to associate the content with training materials, rather than the Academies tab.
Key Takeaways
Training Categories and Resource Categories are distinct and function separately.
Their visibility depends on permission settings.
If you want matching categories in both areas, create them in both the Training Categories and Resources pages.
By keeping these differences in mind, you can better manage your categories and ensure your learners and administrators have the right visibility and access to content.