You might notice that the total number of employees displayed in a few areas of your academy varies slightly depending on where you look. This is completely expected and depends on how each page calculates and presents the information.
This article walks you through what these numbers represent and how to interpret them correctly.
Where You Might See Different Employee Totals
You can view your total number of employees in several places across your academy, such as:
Academy Workspace → Academy Admin → Settings → General → Usage
Home page → My team’s quick dashboard
Team Workspace → My Team Dashboard → Training → Employees tab
Each of these pages uses slightly different data criteria and timing to calculate totals, which may lead to temporary or minor variations.
Usage Page and My Team’s Quick Dashboard
The total shown in the Usage page under your Academy Workspace and the number displayed in the My team’s quick dashboard gadget represent members who are enrolled in both active and archived courses.
At times, you may see a small difference between these two numbers during the day. This is usually due to caching. For example, if new members are added to the academy, it may take a short time for all pages to reflect the updated totals. The data automatically syncs on the backend—no action is needed from your side.
Employees Tab in the Training Dashboard
The total shown under the Employees tab in the Training Dashboard depends on the course status filter you’ve selected.
If your view is filtered to show only Active courses, you’ll see a smaller number than on the other two pages. To view the same total as the Usage page or the My team’s quick dashboard, simply adjust your filter to All Courses & Events.
Recommended Approach
If you ever notice slight variations in your employee totals:
Wait a short while if the difference is between the Usage and My team’s quick dashboard numbers, as they’ll align automatically.
Check your filters in the Employees tab to ensure you’re viewing the same set of data (e.g., All Courses & Events).
In Summary
Each page offers a unique perspective on your academy’s data, which helps you monitor employee participation and activity in different ways. Minor differences are normal and reflect how the system organizes and updates information.
By understanding what each section represents, you can confidently interpret your academy’s metrics and ensure you’re viewing the data that’s most relevant to your needs.