We know that consistent and accurate terminology is important for managing your team members! If you've customized your academy's general label for Employee (e.g., to "Member") but you still see the label "Employee" displayed next to individuals in the Manage Members page, here is a clarification on why that specific label appears and what you can do about it.
Academy Labels configuration:
Clarifying Academy Labels vs. Predefined Roles
The situation you’re observing is that even though you’ve set a custom label for Employee, the word Employee still appears next to individual users in the Roles column on the Manage Team Members page.
This happens because the label you are seeing is not the general academy label, but rather the Predefined Role that has been assigned to the users.
The Employee role is a Predefined Role within the system.
The users you are viewing are assigned these roles.
The role is a separate setting from the academy's customizable labels, and therefore, it cannot be modified from the Academy Labels section.
However, you can confirm that the Employee label has been successfully renamed in other areas of the platform, such as the Employees tab under the My Team Dashboard in the Team Workspace, or within the Training Dashboard.
Understanding the Difference at a Glance
In summary, seeing the word Employee in the Manage Members area does not indicate an issue with your academy’s custom labels. It simply reflects the system’s predefined role assigned to those users, which remains unchanged even when you rename the general academy label. Knowing this distinction helps ensure you can confidently manage both your custom terminology and predefined roles across your academy for a clear and consistent user experience.