Monitoring your organization's compliance is crucial, and our dashboards provide several key metrics to help you. If you notice a significant difference between the percentage displayed on the Compliance Gauge and the Average Compliance Rate percentage, you might be unsure which figure to trust.
This guide will clarify the distinction between these two important metrics so you can accurately assess your team's compliance status.
The Situation: Discrepancy Between the Compliance Gauge and Average Compliance Rate
When viewing the Compliance Dashboard, you observe two different compliance percentages that appear to conflict. For example, the Compliance Gauge might show a low percentage (e.g., 4%) , while the nearby Average Compliance Rate shows a significantly higher percentage (e.g., 21%).
This is a common question because these two metrics are measuring different aspects of your team's progress, not the same number.
Recommended Guidance: Interpreting Your Compliance Data
The Compliance Gauge and the Average Compliance Rate are both working correctly; they are simply designed to track two separate compliance standards.
Here is how to interpret each metric:
The Compliance Gauge: This metric shows the percentage of employees who are fully compliant with all required compliance courses.
- This is a strict measure: A user must have completed every single course listed as a compliance requirement to be counted as fully compliant.
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For example, if the gauge displays 4%, this indicates that only 4% of all enrolled employees have completed all of their assigned compliance training. In the scenario above, 1 out of 25 enrolled employees has finished all required courses.
The percentage is calculated using the following formula:
Compliant Employees / Total Enrolled Employees × 100
Using the example:
1 ÷ 25 = 0.04 → 0.04 × 100 = 4%
The Average Compliance Rate: This metric represents how far employees have progressed in their compliance courses on average.
- This is a progress measure: It calculates the average completion percentage across all users and all compliance courses.
If this number is 21%, it means that your users have collectively completed 21% of the required compliance training content on average. This is why the progress percentage may appear higher than the gauge value—many users have started their assigned training, even if only a few have fully completed all requirements.
The two metrics together give you a complete picture: The Average Compliance Rate shows momentum and activity, while the Compliance Gauge shows the final, critical metric of how many users have successfully met all requirements.
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