How can Schoox admins track and manage the status of submitted support tickets?
Tracking and managing the status of your submitted support tickets within the Schoox platform is straightforward. This article explains the various methods available for admins to view, troubleshoot, and share ticket statuses.
Accessing Submitted Ticket Statuses Through the Help Center
Admins can track their submitted support tickets by following these steps:
- Open the Help Center widget located in the bottom-right corner of the platform.
- Navigate to the Support Center section and select Request Status.
- You will be redirected to the My Activities page, where all your submitted tickets are listed.
Alternative Method: Direct Link to My Activities
If you do not see the "Request Status" option in the Help Center, you can still access your ticket statuses directly:
- Use the My Activities direct link to view your submitted tickets.
- Bookmark the link for easier future access.
- Ensure you are logged in to see your ticket lists.
This alternative ensures you can track tickets even if the Help Center's path is unavailable.
Sharing Ticket Tracking Links Among Admins
Schoox admins can share the My Activities direct link with other team members. To view ticket requests academy-wide, use a designated generic admin account. Ensure that the generic account is logged in for visibility into requests associated with that email.
Key Recommendations
- Always bookmark the My Activities link for quick access.
- If using a generic admin account, ensure it is configured with the appropriate email to enable academy-wide ticket visibility.
- Use the Help Center widget for easy navigation to the "Request Status" feature.
By following these steps and recommendations, Schoox administrators can efficiently track and manage their support tickets, helping ensure timely responses and effective issue resolution.