This article clarifies how to set the run time for scheduled reports when dealing with recipients in different time zones.
Use Case Scenario
Issue: A user is scheduling a report for a team in a different time zone (e.g., a manager in the U.S. scheduling a report for teammates in the UK or Australia).
Question: Should the user enter the desired local delivery time for the recipients (e.g., 8:00 AM UK or Australia local time), or should the user adjust the schedule to their own time zone (e.g., 3:00 AM U.S. time for the UK or 6:00 PM U.S. time the previous day for Australia) so the report is delivered at 8:00 AM recipient time?
Solution and Best Practice
The Rule: The time you set on the report schedule is the time the report will run in the time zone your user profile is set to.
Calculation: You must adjust the time based on the difference between your profile's time zone and the recipients' time zone.
Example: If your profile is set to EST and you want the report delivered at 8:00 AM in the UK (which is 5 hours ahead), you must set the run time to 3:00 AM.
Recommendation:
Use your profile's time as the reference point. Calculate the time difference and set the run time accordingly to ensure recipients get the report at their desired local time.
If the timing of the delivery is ever an issue, you can adjust the schedule on the report later.
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