Session Status
A coaching session is automatically marked as Canceled when any of the following occurs before the session is completed:
- The learner declines the session.
- The coach is deactivated.
- The coachee is deactivated.
Completed sessions always remain marked as Completed and are never changed to Canceled.
Canceled sessions can apply to both upcoming and past sessions, provided the session was not completed.
Team Dashboard Visibility
As a manager, canceled coaching sessions do not appear on the Team Dashboard, regardless of whether the sessions are upcoming or past.
Learner View
As a learner, you can view canceled coaching sessions from: Learner Workspace > Development > Coaching
Canceled sessions remain visible so you can review your coaching history and session details.
Manager View
As a manager, you can view canceled coaching sessions from:
Team Workspace > My Team Dashboard > Development > Coaching > Sessions
Canceled sessions remain available for review and management purposes.
On the Sessions tab, the Average session rating statistic displays as a five-star rating colored by score, alongside the specific rating and number of reviews.
A Progress column shows the session's form completion percentage when the session has a form, or its overall completion (0% or 100%) when it doesn't.
The three-dot menu on each session now includes View location (opens the same location modal used in the Learners Dashboard) and View session card, which opens the session card in a new tab.
Editing Canceled Sessions
As a manager, you can open and edit canceled coaching sessions from:
Team Workspace > My Team Dashboard > Development > Coaching > Sessions
The fields available for editing depend on the reason the session was canceled.
Session Canceled Because the Learner Declined
You can edit most session details. However, the following fields cannot be modified:
- Recurrence
- Coachee
Session Canceled Because the Coach or Coachee Was Deactivated
You can edit most session details. However, the following fields cannot be modified:
- Date and time
- Recurrence
- Coachee