The Rewards Store is a gamification-driven feature designed to enhance learner engagement and motivation by allowing users to earn, track, and redeem points for various rewards. The system introduces redeemable "gems", supporting a rewards management process.
Academy members automatically "collect" gems for completing the various activities that are associated with the Reward Store. This is all done in the background, with no additional efforts required of the team member or administrator.
Redeeming Gems
Participants can redeem gems, then when they've collected enough through the various activities.
Individuals can see their gem total in the bar at the top of the page.
Selecting it will take them into the Reward Store. They can review their gem balance, learn what it takes to earn more, and redeem their gems for rewards listed in the store. The participant will be told that they do not have enough gems, if that is the case.
Selecting Redeem opens a modal to confirm the redemption.
The individual will then receive a series of pop-up notices, confirming the redemption. The first letting them know that the request is pending approval.
The second serves as a kind of receipt.
Administrators, then, will receive a notification that the individual has redeemed gems for a reward.
Selecting the notification or link in the email will then take the administrator to the Pending requests page, where they can accept or deny the redemption.
The user will receive a confirmation notification either way.
Notifications
There are new notifications that will become available when Reward Store is enabled in the academy. Academy Workspace > Notifications > Academy/Rewards > Social
Academy Notifications:
- Someone redeemed a reward
- Your redemption request has been received
- You earned gems for the Reward Store
- Your redemption request has been accepted or declined
Reminder Notification:
-
New reward has been added to the Reward Store
- This notification will go out to all participating members when new rewards are introduced