If a page or feature in Schoox — for example, an assigned course that isn't appearing where you expect it — fails to load or doesn't display correctly, this article walks you through a couple of quick checks you can try before reaching out to Support.
Symptoms
- A page or section — such as your assigned courses — appears blank, incomplete, or outdated.
- A recently assigned course or other recently updated content doesn't show up even though you know it was assigned.
Cause
Your browser can sometimes hold on to an older, cached version of a Schoox page instead of loading the current one. A regular page refresh doesn't always clear this, which can make a feature look like it isn't working even though the underlying data is correct.
Solution
Option 1: Do a Hard Refresh
A hard refresh forces your browser to reload the page from Schoox instead of from its cache. On Windows or Linux, press Ctrl+F5 (or Ctrl+Shift+R). On a Mac, press Cmd+Shift+R.
Option 2: Clear Your Browser Cache
If a hard refresh doesn't resolve it, clear your browser's cache and reload Schoox. The exact steps vary by browser, but this option is usually found under your browser's Settings or Privacy menu, listed as "Clear browsing data" or "Clear cache."
Contacting Support
If the page or feature still doesn't load or display correctly after trying both options above, contact Schoox Support with details of what you're seeing so we can look into it further.