Use Case:
As an Academy Admin, you may notice that some users have been automatically deactivated, even though no manual deactivation was performed by you or your team.
Explanation:
This behavior is caused by a specific academy-wide setting called Auto Deactivation of Users.
When this setting is enabled, users who do not log into their accounts for a defined number of days will be automatically deactivated by the system.
They will also receive the corresponding academy notification regarding their account deactivation. To locate this notification, go to: Academy Workspace > Academy Admin > Notifications > Academy > General.
How to Check or Modify This Setting:
Navigate to Academy Workspace > Academy Admin > Settings > Control Panel.
Look for the setting labeled Auto Deactivation.
Review the number of days specified.
If a user does not log in for this duration, they will be deactivated automatically.You can adjust this time period or disable the setting if you do not want users to be deactivated based on inactivity.
Note: This feature helps maintain an up-to-date and active user base by removing access for inactive users.
What to Do If Users Were Deactivated:
You can reactivate users at any time from the Manage Members section.
If needed, communicate to users the importance of logging in regularly to avoid deactivation.
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