Have you ever received a notification that a Schoox account has been locked out and wondered why it appeared in your academy’s inbox? Don’t worry! This notification is simply an alert generated by the system to keep you informed. Let’s take a look at what’s happening and why you might receive such a message.
Understanding the Situation
Occasionally, you may receive an alert indicating that a Schoox employee’s account has been temporarily locked due to multiple unsuccessful login attempts. This is a built-in security measure designed to protect user accounts.
Here’s what’s happening behind the scenes:
Someone attempted to log in several times with incorrect credentials.
As a precaution, the system automatically locked the account for a short period (for example, 30 minutes).
The notification was sent to your academy because the individual who attempted to log in is a member of your academy — and potentially others as well.
When a user is associated with multiple academies, each one receives the same notification.
This notification is not an indication of suspicious or unauthorized activity. It simply means that a team member tried to log in but was temporarily locked out after too many attempts.
How to Handle This Notification
If you receive an account lockout alert, there’s no action required on your end. The situation will automatically resolve once the temporary lockout period expires.
Here are a few optional steps you can take for your own peace of mind:
Review the Details: Check the alert for information such as the name of the user and the time of the lockout.
Reach Out for Confirmation (Optional): If you’d like to verify that the login attempt was legitimate, you can contact Schoox Support. Our team can confirm the details and assure you that there’s no cause for concern.
Key Takeaway
These notifications are simply part of Schoox’s security measures, ensuring transparency when account lockouts occur. When you receive such a message, it’s just the system letting you know that a team member — who happens to be part of your academy — has been temporarily locked out after several failed login attempts.
There’s no need to take any corrective action; it’s all part of the platform’s design to maintain account safety.
Related articles: