When you offer training in multiple languages, you want to make sure your learners can easily find the courses meant for them. In some cases, you may notice that while you can see all courses in the catalog, your learners cannot see courses created in a specific language—such as Spanish—when browsing or searching. This article explains why this happens and how you can ensure course visibility for your audience.
Understanding the Situation
As an Admin, you have access to view all courses in the Library, regardless of the language assigned to them. Learners, however, may only see certain courses based on their personal language preferences.
If a learner cannot find a course that exists in the Library and is tagged with a specific language, it is likely due to their Preferred Language setting not matching the language assigned to the course.
Why This Happens: Preferred Language Matching
The platform is designed to help learners easily locate training content in the language that best supports them. For this reason, a course becomes visible in the Library only when the learner’s Preferred Language matches the course’s language setting.
Admins: See all courses, independent of language.
Learners: See courses only when their Preferred Language aligns with the course language.
This approach provides a more relevant and streamlined learning experience.
A Helpful Detail About Language Localization
Localized languages are treated as distinct options. This means that similar-sounding languages may actually represent different selections in the system.
For example:
Spanish (Europe) and Spanish (Latin America) are considered different languages.
If a course is tagged as Spanish (Europe) but a learner has their Preferred Language set to Spanish (Latin America), that course will not appear in their Library.
How You Can Ensure Course Visibility
To make sure a learner sees the courses intended for them, follow these steps:
1. Verify the Course Language
Check the exact language that has been assigned to the course (e.g., Spanish (Europe)).
2. Update the Learner’s Preferred Language
You can adjust this setting so it matches the course language:
Go to the learner’s profile.
Select the appropriate Preferred Language that corresponds to the course.
Save your changes.
Once the learner’s Preferred Language matches the course language, the course will appear in their Library along with all other available content.
Summary
If a learner cannot see a course in a particular language, it is typically due to a difference between the course language and the learner’s Preferred Language setting. Aligning the two ensures that learners can access the right content quickly and effortlessly.
If you manage multilingual training, keeping an eye on these language settings can help create a smooth and consistent experience for your learners.