When the Public Registration page is turned on, admins can require manual approval before a new member is added to the academy. Admins will be able to manage these requests on the Registration requests page in Manage Members, as well as receive notifications letting them know who is pending an approval.
This helps academy admins to make sure the appropriate people are added to the academy, as well as make sure that people sign up with the information for their position.
Setting configuration
Follow the steps below to turn on manual approval for public registration requests.
In the left navigation, make sure you are in the Academy Workspace.
When in the Academy Workspace, select Settings.
From the filters on the left, please select the Academy type.
Under Public Registration and Academy Marketplace, turn on Approve Registrants Manually.
Notifications
When a user registers via the public registration page, administrators are notified by email (subject: “You need to approve a public registration request”) and can approve or deny the request, as long as this notification is enabled in the academy.
Once a request is approved or denied, the user receives a notification titled “Public registrant's request to join was approved or denied”. If the request is denied, the user can also see the reason for the rejection, provided the administrator handling the request added one.
Registration requests tab
You can view all public registration requests on the Registration Requests tab, located under the Manage Team Members page in the Academy Admin Workspace.
When in the Academy Workspace, select Academy Admin for all Academy Administration options.
Select Organization and then Manage Team Members.
This tab becomes visible once the Approve Registrants Manually academy setting is enabled.
Non-admin users can manage public registration requests only for the users they have permission for based on the organizational structure. Administrators, however, can view all requests across the academy.
Filtering options are displayed on the left-hand side of the tab and include Request Status (All, Pending, Approved, Denied) and Requested Date.
If a request is pending approval, two icons will appear, allowing you to either approve or deny the request.
To notify the user of the reason for a denied request, type your reason in the modal that appears after selecting the X icon.
Select the eye icon next to any request to view more details submitted with that request.
For requests that were rejected, you can review the reason you provided when denying them.
Permissions
Non-admin users must have the Manage registration requests permission to manage public registration requests. This permission is a sub-permission of Add Users, which itself is a sub-permission of Manage Team Members.
Note: Selecting Manage registration requests automatically selects Add Users and Manage Team Members as well.
This permission is also available for your academy’s custom roles.