Manage Members Options

As an administrator, you can make edits to an academy member’s account, including resetting their password if you are not using Single Sign On (SSO). You can adjust what job the member is listed under in the academy. You can also designate specific roles in your academy to delegate responsibilities or for tracking purposes.

This page is only available to the users who have permission to manage users.

Select the Academy Admin Workspace. Under Organization on the left, select Manage Team Members.


On this page, you can search for a specific team member using the search bar, or use the organizational filters to get a group of users matching the same organizational criteria. 

Basic Options 

  • By clicking the Info icon next to each Member, you can review the organizational structure this user is under. 
  • Under each user's name, there are two options: the View Profile and View Reporting.
    • Clicking View Profile will lead you to the specific user's profile. 
    • Clicking View Reporting will lead you to the Employees Dashboard of this specific user.
  • By clicking the Lock icon next to a member's name you can log in as them.

    Please note
    • This is an option available only for Academy Admins.  
    • The lock will not be available if the user you want to log in as is also an Admin.
    • The lock will not be available if the user you want to log in as is a member of multiple Academies.
    • When logging in as the user, certain personal information such as messages or billing information, will not be available to you.

Manage a Member's Structure

Through the Manage Members page, you can assign Roles, Jobs, Above Units, and Units to your Academy Members. Let's check each option in more detail! Click on the relevant article to find more information on each topic.

Don't forget: Before trying to assign Jobs and locations to your Academy Members, make sure you have set up the needed structure on the Set Up Organization page: Setting Up Your Academy's Organizational Structure

Roles: Assigning Academy Roles

Locations: Assigning (Above) Units to Academy Members

Jobs: Assigning Jobs to Academy Members

Edit a user's information

Τhrough the Manage Members page, you can easily edit your Academy Members' information. You have the option to update basic information such as the user's name, or more specific information such as the user's preferred language. Learn more on the following article: Editing a Member's Information

Deactivate a Member

On the Manage Members page, you have the option to deactivate your Academy's Members, individually or in bulk by a template upload. Learn more here: Removing/Deactivating Team Members

Was this article helpful?
0 out of 0 found this helpful