You may occasionally notice that the “Grant more attempts” option is unavailable for a specific exam, even when a learner needs another chance. This behavior is expected and is directly related to how the exam’s settings are configured.
This article explains how exam attempt settings work, why the option to grant additional attempts may not appear, and what you can do to handle similar cases moving forward.
How Exam Attempt Settings Work
When you create or edit an exam, you define how many times learners are allowed to take it using the “Students can take the exam” setting. This value determines whether retakes are supported.
Here’s how the system interprets each option:
“1 time” = No Retakes
When the “Students can take the exam” setting is set to 1 time, it is treated as a no-retake exam.
- This setting is equivalent to the older Yes/No retake toggle of the platform, where No was selected.
- Because the exam is configured to not allow retakes at all, the system automatically disables the ability to grant additional attempts.
- As a result, the “Grant more attempts” option is hidden for admins.
This ensures that the exam behavior remains consistent with its original configuration.
“2 times” (or more) = Retakes Allowed
When the “Students can take the exam” setting is set to 2 times or more, the system understands that retakes are permitted.
- This is equivalent to selecting Yes for retakes in earlier versions of the platform.
- Once retakes are allowed, admins gain access to the “Grant more attempts” option.
- This gives you the flexibility to manually grant attempts for individual learners when needed.
Recommended Guidance
If you anticipate that learners may need additional chances on an exam, it’s best to:
- Configure the exam with 2 or more allowed attempts from the start, even if most learners are expected to pass on the first try.
- This keeps the “Grant more attempts” option available for exceptional cases.
If an exam is already set to 1 time, the absence of the grant option is expected and reflects the exam’s no-retake design.
Key Takeaway
The ability to grant extra exam attempts is directly tied to whether the exam is configured to allow retakes.
- 1 time → No retakes → No option to grant attempts
- 2+ times → Retakes allowed → Option to grant attempts is available
Understanding this relationship helps you confidently manage exams and set them up in a way that supports both your learners and your administrative needs.
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