What is the new Schoox user experience?
Schoox is building on our legacy of industry firsts by unveiling the next generation of our people-first learning platform. This latest innovation advances the platform with the introduction of workspaces, a reimagined learner experience, immersive course experiences, re-imagined social workspace, AI-powered skills development and microlearning, and a host of other exciting features designed to empower learners of all backgrounds.
Will my data (users, course progress, etc) be the same in both experiences?
We're making your transition to the new Schoox experience smoother by using a single database for both the new and classic versions. This means you'll benefit from several advantages:
- Consistent Data: All your existing data, including uploaded courses, reports, and integrations, will automatically be available in the new experience. There's no need to worry about transferring information or re-uploading content. The only exception to this is certain branding elements (like the academy logo in the new experience is different dimensions than the logo in the classic experience. Learn more about branding your academy).
- No Re-implementation Hassle: Since we're using a single database, you won't need to go through a complex "re-implementation" process for your integrations. This saves you time and ensures your existing tools continue to work seamlessly.
By leveraging a single database, we're simplifying the transition and ensuring your valuable data remains readily accessible in the new and improved Schoox experience.
As an admin, why do I have to switch workspaces to do certain activities?
Workspaces are designed to streamline your workflow and help you zero in on specific tasks. Imagine you log in with a single goal in mind. Workspaces make it easy to navigate directly to the relevant section of the platform with the tools and information you need to complete that task, all in one place. By organizing content into workspaces, we eliminate clutter and distractions. This ensures only the essential information is front and center, allowing you to focus on what truly matters—completing your task efficiently.
Will I be able to change back my academy labels if I preferred the previous terminology?
Yes. We have made some terminology changes with the new user experience to align with industry standards and familiar language. But if you utilize custom labels in your academy, those will remain unchanged in the new user experience. Additionally, existing terminology will remain as custom labels, so that you may not even notice that they've been updated. For example, "Curriculum" will become a custom label if you used Curriculum as a default label in the classic experience. Learn more about replacing academy labels.
Is the toggle to switch back and forth between classic and new experience for everyone or just admins?
It’s only available for admins. All academy administrators now have access to the new experience via a toggle button. This access will give them a chance to explore the new design and plan their learner rollout. Once they are ready to enable it for the rest of the organization, they work with their Schoox CSM and set an entire academy "Learner Launch" transition date. After that, the new experience will be applied academy-wide.
Why won’t learners be able to “try” the new experience by switching back and forth like admins?
We’ve decided to limit the toggle option to administrators to ensure a smooth, organized rollout for the academy. Allowing learners to toggle back and forth could lead to support complications, as it would be difficult to track which UI each learner is using. By setting one clear transition date for the entire academy, agreed upon by the organization's primary contact and Schoox, we can create a more consistent experience for everyone.
What help resources are available to help me get comfortable with the new user experience?
We understand that adjusting to a new interface can take some time. To ensure a smooth transition, we're providing a variety of resources to help you get comfortable with the new Schoox experience. Please visit this article for a full list of all the resources available to you.
Is there a timeline for how long the classic experience will be available?
Our goal is to have all customers transition to the new experience in 2025. However, the timeline is flexible and customer-driven. Admins will be able to switch between the classic and new user experiences throughout the development of the new experience. Schoox will monitor adoption and, once all customer admins have had sufficient time to explore the new experience, will decide on an appropriate timeline for deprecating the classic experience. Ample notice will be provided to support a smooth change management process.
How and when can I plan my organizational rollout of the new experience to learners?
Administrators will work with their Customer Success Manager at Schoox to select a “Learner Launch Day,” the date when their entire academy will transition to the new experience. We are grouping customers to designated "Learner Launch Dates" that will occur every two weeks on Tuesday starting in April. Here are the available “Learner Launch Dates” through the end of the year:
Tuesday, April 1, 2025
Tuesday, April 15, 2025
Tuesday, April 29, 2025
Tuesday, May 13, 2025
Tuesday, May 27, 2025
Tuesday, June 10, 2025
Tuesday, June 24, 2025
Tuesday, July 8, 2025
Tuesday, July 22, 2025
Tuesday, August 5, 2025
Tuesday, August 19, 2025
Tuesday, September 2, 2025
Tuesday, September 16, 2025
Tuesday, September 30, 2025
Tuesday, October 14, 2025
Tuesday, October 28, 2025
Tuesday, November 11, 2025
Tuesday, November 25, 2025
Tuesday, December 9, 2025
Tuesday, December 23, 2025
How will I be notified of my upcoming Learner Launch Date?
Once this has been selected and recorded in our system, the primary point of contact for the academy can expect to receive email reminders 2 weeks and 4 days prior to the launch date. Additionally, your academy users will see an in-app banner notification at the top of their screens starting two weeks prior to the launch date, informing them about the upcoming change.
How and when can I access the new Schoox mobile application?
The new Schoox mobile application, featuring the new user experience, is now available for download on iOS and Android devices.
Admins with the new experience enabled for their academy can explore the app during the exploratory phase. During this time, they can access their academy through both the Schoox Classic and the new Schoox mobile apps to familiarize themselves with the updates.
Once your academy selects a Learner Access Date to complete their transition to the new experience, all users will need to move to the new app. At that point, learners will use only the new Schoox app, as access to the Schoox Classic app will no longer be available.
What can we expect in future phases of development? When can we expect future releases?
Schoox releases monthly enhancements to the platform. In 2025, we expect to have completed the redesign of the remaining workspaces (primarily for Training Manager and Admin user personas), including the Team and Academy Workspaces. This will include a refreshed user interface to create a more modern, intuitive, and user-friendly experience—while preserving the core functionality you rely on every day.