Overview
If employees are not receiving emails after being added as members of your academy in Schoox, the most common reason is that their email addresses remain unconfirmed. In order to receive system-generated email notifications, users must first confirm their email addresses.
This article outlines the necessary steps to ensure your employees receive email notifications and successfully confirm their accounts.
Step 1: Email Confirmation
Users must confirm their email addresses before they can start receiving notifications from Schoox.
How to Check: Administrators can identify which users haven’t confirmed their email addresses by following the steps in this article: Finding Users With Unconfirmed Email Addresses
How Users Can Confirm: Users can confirm their email by clicking the confirmation link sent to their inbox. If they missed the original email, they can follow the instructions here: Confirming Your Personal Email
Step 2: First-Time Login
Users can confirm their email addresses by logging into Schoox for the first time.
If you registered them manually and assigned a password, they can go to the Schoox login page, enter their email and password, and confirm their email address during login.
If you didn’t assign a password during setup, Schoox will generate one automatically, and the user will need to reset or recover it (see below).
Step 3: Password Setup and Recovery
If users do not know their password or were never assigned one, they can recover or set up a new password.
Step-by-step guidance is available in this article: Resetting or Recovering Your Password