Adding subtitles to your videos is an excellent way to make your content more inclusive and accessible. In some rare cases, you may find that a subtitle file doesn’t display as expected on a specific video. When this occurs, a simple adjustment can help ensure your subtitles appear correctly.
Understanding the Situation
When you upload subtitles in the .srt (SubRip) format, the files might occasionally contain small formatting or encoding variations, depending on how they were created or exported. These differences can prevent the video player from reading the file as expected.
Both formats work in Schoox and in most other modern platforms. However, .vtt files are generally more consistent because they adhere to a web-standard structure that minimizes formatting variations.
Recommended Approach
If you notice that subtitles are not appearing for a specific video, try converting the subtitle file from .srt to .vtt. This conversion can sometimes resolve minor encoding or display issues that occur during upload or playback.
This quick step helps ensure the subtitle file is structured in a way that the video player can easily interpret, allowing the subtitles to display as intended.
Here’s how to do it:
Take the .srt file that isn’t displaying.
Use a reliable online converter to change the file from .srt to .vtt format.
Delete the original .srt file from the video’s subtitles field.
Upload the newly created .vtt file instead.
Once the upload is complete, the subtitles should appear correctly during playback.
In Summary
Schoox fully supports subtitle files in both .srt (SubRip) and .vtt (WebVTT) formats. Converting your subtitles to .vtt before uploading can often help ensure smooth playback and consistent display across your videos. This approach provides a quick and effective way to maintain accessibility and deliver an excellent viewing experience for all learners.
If you prefer to continue using the .srt format, we recommend reviewing the file’s structure and encoding to confirm it follows standard formatting. Should you need any assistance with this review, please don’t hesitate to contact our Support team.
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