When you’re navigating the Academy Workspace, you may expect to see the Courses option under Manage Training. In some situations, this page may not appear—this typically happens when the user’s role doesn’t include permissions to create courses.
This article walks you through why this occurs and how you can easily confirm and adjust permissions so the user has the access they need.
Scenario
A manager signs in and does not see the Courses page under Manage Training > Courses, even though you expect them to manage or work with courses.
Why This Happens
The Courses page appears only for users who are allowed to create courses. If the user’s role doesn’t include the Create Courses permission, the system hides this page because there would be no course-related tasks available to them.
This behavior ensures that each user sees only the tools relevant to their assigned responsibilities.
How to Enable Access
To give a user access to Manage Training > Courses, make sure that their assigned job or custom role includes the Create Courses permission.
You can do this by:
- Navigating to the Manage Jobs page.
In the left navigation, make sure you are in the Academy Workspace.
When in the Academy Workspace, select Academy Admin for all Academy Administration options.
Select Organization and then Manage Jobs.
- Opening the job or custom role assigned to the user.
- Enabling the Create Courses permission.
- Saving your changes.
Once this permission is active, the user will see the Courses page under Manage Training the next time they visit the Academy Workspace.
Summary
If a user cannot see Manage Training > Courses, it simply means the Create Courses permission is not enabled for their role. Turning on this permission will immediately grant access, allowing the user to create and manage courses as intended.
If you're setting up roles for the first time or reviewing permissions, this is a great reminder to double-check which actions each role is designed to support.
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