You may sometimes notice that users appear to have earned credits for events that are currently scheduled in the future or for events they do not appear to be registered for. Depending on the circumstances, this can be the expected and intended behavior of the system.
Here’s how it works:
Credits are awarded based on attendance, not on a user’s current registration status.
Once a user attends an event (or completes a course) and credits are awarded, those credits are permanently retained.
If the event date is later changed, the event may appear as a future event, but the previously earned credits remain valid.
If a user is automatically or manually unregistered from an event at a later time (for example, because they were assigned to another event in the same bundle configured with the setting “Users can attend only one offer”), their earned credits are not revoked.
This same principle applies to courses: unassigning a user or reassigning them to a course does not remove credits that were already earned.
In short, credits are granted once per user per attended event or course and are not removed afterward, even if registrations or schedules change. This ensures that users retain their earned credits regardless of any administrative adjustments made after their participation.
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