In Schoox, Learning paths are designed to guide users through a sequence of courses and steps. However, you might encounter situations where a Learning path appears as complete even though the displayed progress is less than 100%. This article explains the causes of this issue, provides actionable steps to resolve it, and offers preventive measures to avoid future inconsistencies.
Why Does Progress Show as Less Than 100%?
A Learning path may show as complete even if the progress is less than 100% when changes are made after the Learning path was initially completed. This typically occurs when new steps—such as lectures, on-the-job trainings, or exams—are added to a course, and the "Maintain progress" setting for the course’s steps is set to No.
When this option is disabled, the added steps reduce the displayed progress without affecting the already-completed status.
How to Correct the Progress to Reflect 100%
To resolve this issue and update the Learning path to 100% progress:
- Navigate to the Manage Members page in Schoox and open the user’s View Reporting page.
Note: Alternatively, you can access this page by going to Team Workspace > My Team Dashboard > Training. - Expand the details of the affected course or step by clicking the arrow on the right.
- Identify any incomplete steps and mark them as completed.
- For any new incomplete exams, add exam attempts as needed. To do this:
- Input the exam results.
- Optionally, set the attempt date to align with the user’s original completion date. - Refresh the page to confirm that the progress has updated to 100%.
- Repeat these steps for all incomplete exams within affected courses to ensure the Learning path reflects 100% completion.
Best Practices to Avoid Future Progress Inconsistencies
To prevent similar issues in the future, take the following steps:
- Enable the “Maintain Progress” Setting: On the Step Management page, ensure that each course step has the “Maintain Progress” option set to Yes before adding new steps or activities. This ensures that the progress of users who have already completed the course is preserved.
- Plan any updates to courses carefully, especially if they are part of a larger Learning path.
By following these guidelines, you can maintain consistency in completion tracking and minimize user progress discrepancies.
Conclusion
Understanding and managing completion tracking settings in Schoox is essential for maintaining accurate Learning path progress. If inconsistencies arise, using the provided resolution steps and best practices ensures Learning paths reflect accurate progress completion for all users.
Related Articles
Managing Course Progress When a Lecture is Added/Updated
Managing Course Progress When an Exam is Being Added or Updated
Managing User Course Progress When an On the Job Training is Added / Updated