Understanding Event Registrant Download Options

Overview

When managing event registrations, you may notice that different download options are available within the event administration area. Depending on which option you select, the downloaded file may contain different types of information.

This article explains the purpose of each download option and how to obtain a list of your current event registrants.

Scenario

You want to export a list of users registered for a course-connected virtual event. After navigating to Course Panel > Virtual Events and selecting a download option, the downloaded file appears blank, making it unclear whether the registrant information was exported.

Why This Happens

Within the Virtual Events page, there is a download option that generates a registration template. This template is designed for bulk registration purposes and is intended to be completed and uploaded later to register users in batches.

Because this template serves as a blank import file, it does not contain information about users who are already registered for the event.

How to Download Your Current Registrants

If your goal is to export a list of users who have already registered for an event, use the Download Excel option available on the event offer's Manage Registrants page, which can be accessed from the Instructor-Led Training page within the Team Workspace.

In the left navigation, make sure you are in the Team Workspace.

When in the Team Workspace, select Instructor-Led Training.

Steps

1. Navigate to the desired event offer.

2. Select the horizontal ellipsis menu (⋯) next to the desired event offer, then click Manage Registrants from the available options.

   

3. Within the Manage Registrants page, click the vertical ellipsis menu (⋮) and select Download Excel to export the current list of registered users.
   
   

The exported file will contain the registration information for users currently registered for that event.

Key Takeaway