You may occasionally notice a situation where a user’s reporting dashboard shows 100% Completion Rate for courses and learning paths, while the detailed view of a specific course or learning path displays a slightly lower progress percentage (for example, 95%).
This behavior can be explained by the platform’s approach to preserving completion data when courses are updated, depending on how progress retention is configured.
Understanding how completion status, progress percentages, and the Maintain Progress setting work together will help you confidently manage similar cases.
What You’re Seeing
Here’s how this scenario typically appears:
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A user’s overall training overview shows:
100% Completion Rate for courses and learning paths
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Inside a specific learning path:
The progress percentage appears lower (e.g., 95%)
This commonly occurs when a course within the learning path is updated after a learner has already completed it. Examples of such updates include:
Adding, updating, or removing an On-the-Job Training (OJT) component
Adding, updating, or removing an exam
Modifying, adding, or deleting a lecture
In these cases, the behavior depends on the course configuration. If the course is set not to maintain progress for learners who have already completed the affected lecture, OJT, or exam, their completion status may be impacted when new steps are added or existing ones are modified.
Why This Happens
The platform makes an important distinction between completion and progress:
Completion Status Is Preserved
When a user completes a course or learning path, that completion is recorded as a milestone.
Even if the course structure changes later, the system:
Preserves the completion status and its checkmark in the dashboard
Retains the original completion date
This ensures that users are recognized for successfully completing the training as it existed at that time.
Progress Percentage Reflects Current Structure
Progress percentages are calculated based on the current set of required steps.
If steps are added or removed after completion:
The progress percentage may adjust (e.g., from 100% to 95%)
The completion status itself remains intact
This approach balances historical accuracy with real-time course structure.
How You Can Manage This Behavior
The primary setting that determines how learner progress is handled after course updates is Maintain Progress, located on the Step Management page within the Course Panel.
Using the “Maintain Progress” Setting
When you modify a course component, the Maintain Progress option determines how existing user progress is treated:
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Set to Yes
User progress remains unchanged
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Set to No
Users may be required to complete newly added or remaining components
Progress percentages may update accordingly
Best Practice Going Forward
When updating courses or learning paths that are already in use, it’s a good idea to review Maintain Progress settings before publishing changes. This ensures a consistent and transparent learning experience for your users, while keeping your training data aligned with your goals.
Related Articles
Managing Progress When Adding New Courses to a Learning Path
Managing Course Progress When a Lecture is Added/Updated
Managing Course Progress When an Exam is Being Added or Updated
Managing User Course Progress When an On the Job Training is Added / Updated