Overview
When reviewing learner activity in the Classic My Team Dashboard, you may notice that the Total Time metric varies between different reporting views. This is expected because each view displays training data based on its own reporting scope and selected filters.
This article explains how Total Time is calculated in each view so you can better understand the information being displayed.
Scenario
You are reviewing an employee's training activity in the Classic Dashboard and comparing the Total Time metric between:
- My Team Dashboard > Training > Employees > View Reporting
- My Team Dashboard > Employees > View Reporting > Summary
Since each view is designed to present a different set of training data, the Total Time displayed may reflect different filters.
How Total Time Is Calculated
1. My Team Dashboard > Training > Employees > View Reporting
The Total Time displayed in this view is determined by the course filter currently selected.
Depending on the selected filter, the reported time can include:
- Active courses only
- Archived courses only
- All courses (Active and Archived)
When the All Courses filter is selected, the Total Time reflects the learner's complete training history across both active and archived courses.
You may notice the different total time displayed if you apply different filters on the Status dropdown menu.
Active courses:
Archived courses:
2. My Team Dashboard > Employees > View Reporting > Summary
The Total Time displayed in the employee's Summary tab reflects the time spent on the learner's active courses.
This view is designed to provide an overview of the learner's current training activity and therefore does not include archived courses.
Total Course Completions and Completion Rate
Unlike Total Time, these two fields are not recalculated for a selected date range — they always reflect the learner's complete, all-time totals.
If you apply a From–To date range filter, Total Course Completions and Completion Rate display a dash ("-") instead of a number. This is expected: the date range filter applies to the Total Time metric only, and does not affect these two aggregate fields.
Recommended Guidance
When reviewing Total Time metrics:
- Verify which course filter is selected in the Training > Employees view.
- Use All Courses when you want to review the learner's complete training history.
- Use Active Courses when you want to focus on currently active training.
- Keep in mind that the Summary tab reports time associated with active courses.
- Expect Total Course Completions and Completion Rate to show a dash ("-") whenever a date range filter is applied — these fields always reflect all-time totals and aren't limited to the selected range.
Understanding the reporting scope and filters available in each dashboard view will help you accurately interpret learner activity and training engagement metrics.
Key Takeaway
The Total Time metric is calculated according to the reporting scope of each dashboard view and the filters applied. As a result, values may vary depending on the dataset being displayed, while still accurately reflecting the learner's training activity.
Total Course Completions and Completion Rate are not affected by date range filters — they always reflect all-time totals, regardless of the range selected.
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